TERMS AND CONDITIONS
All our codes are instant delivery***. They are sent in a PDF document which will be downloadable after checkout and also sent through email. You should be receiving the email within a few minutes of purchasing.
***Instant delivery can be delayed if your email server is busy, or if your payment hasn't yet been confirmed by your payment provider.
You can check if payment has been confirmed by logging into your Paypal account.
Codes must be redeemed within 24 hours of purchasing. Codes are all tested upon uploading, so you will be receiving a valid code to redeem. We do not hold the other splits of codes for long periods of time, so the longer redemption is left the higher the risk of an incorrect redemption and less of an ability to investigate any issues. This is why we must inforce this, no exceptions.
Codes must be redeemed through computer browser, not mobile.
The document will only be re-downloadable for up to 30 days, so please ensure you save your PDF as soon as received if you wish to keep it.
We do not accept returns or exchanges for digital codes once they have been mailed. This is to prevent redemption after refunding.
DISNEY SPLIT CODES
Please note our Disney codes are ALWAYS split unless stated otherwise, but they are all tested before listing.
This means your title can only be redeemed at either Movie Anywhere OR Google Play, not both. You must redeem your title at the purchased location and that location alone.
All Disney titles accept: Toy Story That Time Forgot will port from Google to Movies Anywhere (and vise versa) using the Movies Anywhere service automatically, so rest assures that no matter which platform you choose, you can make the most of of your titles.
Please double check our Movies Anywhere listings to see if our titles include Disney Movie Rewards Points. Most Disney titles include them, but in rare cases titles won't, so this will be specified within each listing.
PAYMENT AND REFUNDS
Paypal is currently the only accepted payment format, debit and credit cards will not be accepted at this time (unless used within Paypal).
You must report any issues within 24 hours of receiving your code, so we can accurately investigate and manage your issue.
Before any refund is given, you will be asked to provide evidence through screenshots of your issues. You must provide the screenshots requested in order to receive your refund so that we have chance to fully investigate any issues.
Refunds will not be given for inability to redeem due to being unable to access the correct redemption location. Please ensure if purchasing you can 100% redeem the region code chosen right before purchasing.
FORMAT AND REDEMPTION
Codes must be redeemed in the link sent with your code. You must not redeem an item at another location, as it may invalidate other parts of a code or not guarantee your quality. If other parts of a code are redeemed without permission, your account will be charged for the invalidated formats.
Instructions sent through email are for desktop only, if you are struggling viewing the redemption page or following the instructions through mobile, please contact customer care for further help.
4K codes will redeem 4K in the platform that is specified on the movie listing and description. There is a chance that the title will not transfer over to other platforms in that quality, so we will not take responsibility if the quality isn't the same throughout the providers.
OUT OF REGION CODES
Refunds will not be given for inability to redeem due to being in the wrong redemption location. We are no longer able to take any responsibility for codes purchased out of region, even if we have helped out in the past. Due to UltraViolet closing, platforms will now change over to ones which will not be accessible across different regions.
As of the start of July 2019: UltraViolet will be closing its services July 22nd 2019. All titles are being transferred to their new platforms and we are monitoring any changes daily, but if this does effect the redemption of the code you purchased please contact us immediately and we will be happy to help.
Version 3.2 | Last updated: 28/07/2019 16::49pm BST
Any purchases made before these updates will fall under the previous terms and conditions. These are saved below for your reference.
Previous Versions: Version History