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CUSTOMER CARE

Having trouble with an order or have any questions?

We reply to all queries within 24 hours.

Please complete the below form at the bottom of the page and we will get back to you asap.

 

 

Can't find your downloadable link in your inbox? 

Please double check your SPAM or Junk mail boxes - just in case.

Still can't find it?

Please complete the form below and we will resend this for you.

MY CODE IS SHOWING AS INVALID?

1. Please ensure you use the link to redeem which has been sent through in your email, as other links may not be directly compatible. We will also send instructions in the email to help you along.

2. Please also check the characters of the code, zeros and ohs can easily be mixed up. Copying and pasting the code can be the safest method to not mix up characters, as we will test this from email straight before sending. 

3. If the problem still occurs, please get in touch and we will look into this for you. 

WHAT ARE THESE MOVIES?

The movies sold here are digital codes for movies from official retailers; which can be stored in various digital streaming services. Once a copy is purchased from the movie distributor, it can only be claimed by one account and then it becomes invalid for other accounts.

WHY DO I HAVE DO REDEEM IN COMPUTER BROWSER AND NOT MOBILE APP/BROWSER?

This may seem weird, but is very important.

If you close the redemption midway through and you need to redo the redemption, the history isn't as clear in mobile through both app or mobile browser. So you can lose very important information which would allow you to redeem your code.
 

WHAT DOES SD / HD / HDX / 4K MEAN?

SD

Standard Definition, equivalent to 480p (640x480 pixels)

HD

High Definition, equivalent to 1080p (1920x1080 pixels)

HDX

A High Definition quality which is only available on VUDU. It is better than HD as it encodes movies of HD quality at a higher bitrate, almost twice the rate of an ordinary HD showing (close to the format of a Bluray disc). It also offers a different sound system to most HD providers. 

4K / UHD

Ultra High Definition, equivalent of 3840x2160 pixels

CAN I PURCHASE UK CODES IN GBP?

When you checkout, it will allow you to purchase with a UK Paypal based on the conversion rate currently on their system. Paypal usually shows you a preview of the cost in your currency before confirming payment.

We only list items in USD as we had to chose between showing one currency or the other.

HOW CAN I CHECK THE MOVIE QUALITY AFTER REDEEMING? 

To tell whether your title is 4K/UHD, it is best to log directly into your relevant retailer and check your purchase history.

It will tell you the redemption quality and date redeemed.

DO YOU GIVE DISCOUNTS?

Discounts are offered on various occasions through various voucher codes, but are not given on request. Please enter your voucher at checkout to redeem your discount. 

FAQ

Have any questions or concerns? 

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Queries will be answered within 24 hours of receipt.

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